PillPall

PillPall

Humanizing Care Experiences for Seniors

Humanizing Care Experiences for Seniors

3rd @ Cornell Design-a-thon

ROLE

ROLE

ROLE

Product Designer

Interaction Designer

Product Designer

Interaction Designer

Product Designer

Interaction Designer

TOOLS

TOOLS

TOOLS

Design Thinking

User Research

Prototyping

Visual Design

Design Thinking

User Research

Prototyping

Visual Design

CONTRIBUTORS

CONTRIBUTORS

CONTRIBUTORS

Jessie Li

Jessie Li

TIMELINE

TIMELINE

TIMELINE

7 weeks

7 weeks

7 weeks

ROLE

Product Designer

Product Researcher

TOOLS

Design Thinking

User Research

Prototyping

Visual Design

TIMELINE

2 days

OVERVIEW

Humanizing Healthcare for Seniors

PillPall is an care assistant paired with a smart pillbox that uses voice recognition, automation, and accessible design to offer clear communication and comforting daily routines.

The Challenge

Ensuring that seniors without caregiver support can manage their daily routines independently, while still feeling cared for and emotionally supported.

FINAL PRODUCT

Key Feature 1

Key Feature 1

Routine Reminder

Routine Reminder

Routine Reminder

Routine Reminder

These features prioritize efficient interactions that many tracking apps lack, causing poor user retention. I focused on quick, straightforward daily-use features.

These features prioritize efficient interactions that many tracking apps lack, causing poor user retention. I focused on quick, straightforward daily-use features.

These features prioritize efficient interactions that many tracking apps lack, causing poor user retention. I focused on quick, straightforward daily-use features.

These features prioritize efficient interactions that many tracking apps lack, causing poor user retention. I focused on quick, straightforward daily-use features.

Key Feature 2

Voice Assistant and Screen Reader

Voice Assistant and Screen Reader

Voice Assistant and Screen Reader

Voice Assistant and Screen Reader

In understanding accessibility concerns from medical conditions — I added a voice assistant and screen reader for low vision individuals. Additionally, with Dynamic Type the interface can be customized for larger text sizes.

Key Feature 3

Safety Measures

Safety Measures

Safety Measures

Safety Measures

Guided flows allow for complete control over taking medicine using PillPall. Step by step users can focus more on how they feel rather than ensuring they took the correct medication.

RESEACRH

Secondary Research

Many seniors struggle to manage complex medication schedules on their own, without reliable support

As an already vulnerable population, it’s essential that seniors have the right support to manage their medications safely and consistently, reducing the risk of serious health complications.

Background and Inspiration

Background and Inspiration

I conducted interviews with caregivers and seniors to understand key pain points

I conducted interviews with caregivers and seniors to understand key pain points

I conducted interviews with caregivers and seniors to understand key pain points

I conducted interviews with caregivers and seniors to understand key pain points

User Journey Map

User Journey Map

Many interviewees said their medical conditions made it hard to confidently manage their medication, so helping them feel “in control” became a key focus.

Defining Accessibility

Defining Accessibility

Background and Inspiration

Background and Inspiration

The competition doesn’t focus on accessibility, feels impersonal, and makes it hard for users to manage things on their own

The competition doesn’t focus on accessibility, feels impersonal, and makes it hard for users to manage things on their own

The competition doesn’t focus on accessibility, feels impersonal, and makes it hard for users to manage things on their own

The competition doesn’t focus on accessibility, feels impersonal, and makes it hard for users to manage things on their own

ITERATIONS

HMW

HMW

How it Works

How it Works

Medication Standardization

Medication Standardization

I found that FDA-set doses make the input process much simpler for users

I was struggling to find a simple and intuitive flow for inputting medication since I thought schedules varied, however, it is standardized, making the input process after scanning easier.

I was struggling to find a simple and intuitive flow for inputting medication since I thought schedules varied, however, it is standardized, making the input process after scanning easier.

I was struggling to find a simple and intuitive flow for inputting medication since I thought schedules varied, however, it is standardized, making the input process after scanning easier.

I was struggling to find a simple and intuitive flow for inputting medication since I thought schedules varied, however, it is standardized, making the input process after scanning easier.

Screen Iterations

Screen Iterations

Home Screen

Identifying Medications

Physical Product Iterations

WCAG Compliance

Text & Color Accessibility

I ensured that all text on the screen had a minimum 16 pixels, however, I left white space for users that had settings for larger text size.


Before moving onto creating any visuals, I ensured my colors had a high enough contrast ratio. I used the color accessibility checker in Figma to do this.

My Reflections

My Reflections

If I had more time, I'd love to develop a measure of food saved to incentivize people to continue using this app

If I had more time, I'd love to develop a measure of food saved to incentivize people to continue using this app

If I had more time, I'd love to develop a measure of food saved to incentivize people to continue using this app

If I had more time, I'd love to develop a measure of food saved to incentivize people to continue using this app

Although I consider this project to be successful in the short amount of time I was given to complete it, many judges gave me feedback that I'd love to implement if I were to actually develop this app. I think gamifying this app to show how much food you did not waste would be a creative way to make this app more enjoyable for users.

Although I consider this project to be successful in the short amount of time I was given to complete it, many judges gave me feedback that I'd love to implement if I were to actually develop this app. I think gamifying this app to show how much food you did not waste would be a creative way to make this app more enjoyable for users.

Although I consider this project to be successful in the short amount of time I was given to complete it, many judges gave me feedback that I'd love to implement if I were to actually develop this app. I think gamifying this app to show how much food you did not waste would be a creative way to make this app more enjoyable for users.

Although I consider this project to be successful in the short amount of time I was given to complete it, many judges gave me feedback that I'd love to implement if I were to actually develop this app. I think gamifying this app to show how much food you did not waste would be a creative way to make this app more enjoyable for users.